Warranty Claims
🛡️ Submit a Warranty Claim
We're here to help resolve any issues with your MINIGRID products. Our warranty team will review your claim and respond within 24-48 hours.
📋 Before You Submit
📦 What You'll Need
- Your order number or receipt
- Product name and model
- Clear photos or videos of the issue
- Detailed description of the problem
- Date of purchase
✅ Covered Issues
- Manufacturing defects
- Electrical or mechanical malfunctions
- Software or firmware problems
- Battery defects (excluding normal wear)
- Display or connectivity issues
⏱️ Response Time
- Initial review: 24-48 hours
- Claim processing: 3-5 business days
- Replacement shipping: 1-2 business days
⚠️ Important
All warranty claims must be submitted within the 12-month warranty period from the date of purchase. Please do not return products without prior approval from our warranty team.
📝 Submit Your Claim
Fill out the form below with all required information. The more details you provide, the faster we can process your claim.
Contact form will be displayed here
🔄 How It Works
Submit Form
Fill out the warranty claim form with all required details
Review
Our team reviews your claim within 24-48 hours
Approval
You'll receive approval and return instructions via email
Resolution
Get your repair, replacement, or refund processed
💬 Other Ways to Contact Us
Prefer to reach out directly? Choose your preferred contact method below.
Mail Address
Send physical documentation if needed
1255 Route 166
Toms River, NJ 08753
Response time: Within 24 hours on business days
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