Warranty
🛡️ 12-Month Warranty Protection
Your satisfaction and peace of mind are our top priorities
🎯 What's Covered
All MINIGRID electronics come with comprehensive 12-month warranty coverage from the date of purchase.
Manufacturing Defects
Full coverage for any defects in materials or workmanship
Free Repairs
No-cost repair service for covered warranty issues
Replacement Option
Product replacement if repair isn't possible
Fast Service
Quick turnaround time on all warranty claims
✅ Covered Issues Include:
- Defective components or parts that fail under normal use
- Electrical or mechanical malfunctions not caused by user damage
- Software issues or firmware problems (if applicable)
- Battery defects or premature failure (excluding normal wear)
- Display or screen defects (dead pixels, backlight issues)
- Connectivity problems (Bluetooth, WiFi, USB ports)
- Power supply or charging issues
⚠️ What's Not Covered
This warranty does not cover:
- Physical damage from drops, impacts, or accidents
- Water damage or liquid exposure (unless product is rated waterproof)
- Damage from misuse, abuse, or improper handling
- Unauthorized repairs or modifications
- Normal wear and tear (scratches, cosmetic damage)
- Damage from power surges or improper voltage
- Lost or stolen products
- Consumable items (batteries after normal degradation)
- Damage from extreme temperatures or environmental conditions
📋 How to File a Warranty Claim
Contact Us
Email us with your order number and issue description
Provide Details
Send photos/videos of the defect and proof of purchase
Get Approval
We'll review and approve your claim within 24-48 hours
Resolution
Receive repair, replacement, or refund as appropriate
📝 Important Information
🎫 Proof of Purchase Required
To process your warranty claim, you'll need to provide your original order number or receipt. Please keep your purchase confirmation email for warranty purposes.
📦 Return Shipping
For approved warranty claims requiring product return, we'll provide a prepaid shipping label. You won't pay for return shipping on valid warranty claims.
⏱️ Processing Time
Most warranty claims are processed within 3-5 business days after we receive the product. Replacements are typically shipped within 1-2 business days of approval.
🌍 Warranty Transfer
This warranty is non-transferable and applies only to the original purchaser. The warranty period cannot be extended or renewed.
📧 Need to File a Claim?
Our support team is ready to help you with any warranty issues
📧 Start Warranty Claim💬 Contact Our Warranty Department
vov44uk@gmail.com
1255 Route 166
Toms River, NJ 08753
848-238-9428
🇺🇦 Ukrainian Speaking
Response time: Within 24 hours on business days
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